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Product Description Samsung Galaxy Note 5 32GB SM-N920V Smartphone 4G Verizon Unlocked Black, White, Gold, Silver Specification NETWORK Technology GSM / CDMA / HSPA / LTE 2G bands GSM 850 / 900 / 1800 / 1900CDMA 800 / 1900 3G bands HSDPA 850 / 900 / 1900 / 2100 4G bands LTE band 2(1900), 3(1800), 4(1700/2100), 7(2600), 13(700) BODY Dimensions 153.2 x 76.1 x 7.6 mm (6.03 x 3.00 x 0.30 in) Weight 171 g (6.03 oz) SIM Nano-SIM - Stylus DISPLAY Type Super AMOLED capacitive touchscreen, 16M colors Size 5.7 inches (~76.8% screen-to-body ratio) Resolution 1440 x 2560 pixels (~515 ppi pixel density) Multitouch Yes Protection Corning Gorilla Glass 4 PLATFORM OS Android Chipset Exynos 7420 Octa CPU Octa-core (4x2.1 GHz Cortex-A57 & 4x1.5 GHz Cortex-A53) GPU Mali-T760MP8 MEMORY Card slot No Internal 32 GB, 4 GB RAM CAMERA Primary 16 MP, f/1.9, 28mm, OIS, autofocus, LED flash Features 1/2.6" sensor size, 1.12 m pixel size, geo-tagging, touch focus, face/smile detection, panorama, HDR Video 2160p@30fps, 1080p@60fps, dual-video rec. Secondary 5 MP, f/1.9, 22mm, 1440p@30fps, dual video call, Auto HDR SOUND Alert types Vibration; MP3, WAV ringtones Loudspeaker Yes 3.5mm jack Yes - 24-bit/192kHz audio - Active noise cancellation with dedicated mic COMMS WLAN Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, hotspot Bluetooth 4.2, A2DP, EDR, LE GPS Yes, with A-GPS, GLONASS NFC Yes Radio No USB microUSB 2.0, USB Host FEATURES Sensors Fingerprint (front-mounted), accelerometer, gyro, proximity, compass, barometer, heart rate, SpO2 Messaging SMS(threaded view), MMS, Email, Push Mail, IM Browser HTML5 Java No BATTERY Non-removable Li-Ion 3000 mAh battery Payment FAQ Warranty & Return Troubleshoot Contact us Payment We accept Payment via PayPal only. If you do not have a PayPal Account you can still pay with your Credit / Debit Card, but this will be through PayPal ONLY. FAQ Q: My phone is freezing/ turning off/ blinking.A: Please do a hard reset on the phone that usually resolves all issues. If still persist please contact us and we will ship out a new battery as that could be also be the reason that it might doing that.Hard resetPlease do a hard reset by holding down the volume up button plus home button and power button for a few seconds this will reboot the system and get corrected..Q: Why there is no service or the sim is not working.A: Please know that some carriers require that you activate the phone first in order for you to get service. Please make sure if your carrier requires that. Carriers that do require that are MetroPcs, Cricket, StraightTalk.Q: Why the data is still not working or cant add it.A: Some Carriers require that you add or register the imei with them or in there system in order for the APN settings to be accepted or work. Please make sure that by either calling them or going to there location.Q: My phone is not turning on.A: Connect the phone to the charger and hard reset the phone please see above for instruction. Please check to see if the charger is not defective.Q: I dont see my refund.A: If you had used a debit or credit card it can take up to 5 business days for your bank to credit your account for the refund. After this time if you still don’t see the refund please call PayPal.Q: Why was my order not canceled.A: All cancellations must be done within an hour of the item purchase by going to my eBay purchase history and request a cancel from the drop down menu on the right of the item. You may return it for a full refund. Warranty & Return Warranty & Return Item comes with a 90-Day Limited Warranty against any hardware defects. Each item will either be exchanged or a full refund will be issued. The warranty does not cover damages caused through misuse such as exposure to water, dropping the device or buyers remorse. We offer 30 days return. DOA has to be reported within 5 days after the item is delivered. There is 15% restocking charge if return is not in the same condition and for all unwanted returns. Warranty does not cover if item gets damaged physically and/or OS messed up. Return has to be clear from screen lock or Google ID lock or the return can be denied. Troubleshoot DATA AND MESSAGING NOT WORKING? PLEASE READ BELOW TO RESOLVE THE ISSUE.Please set up your APN settings, you can find these settings on your carrier’s website or you can call them and they will walk you through the setup.How to set up your Phone on non-Verizon Networks1. Insert the battery and sim card then turn on the phone 2. Select the language you want to use and press next. 3. Next is the activation screen. At the bottom right hand side, there is a button that says “Use Wifi”. Select that option and set up the phone as you normally would. *Please note: if you are not using Verizon, the phone will tell you that your sim is not Verizon. This does not mean it doesn’t recognize your sim, it just means it is not a Verizon sim.* 4. Once you get to the main screen, open up your apps drawer (It is an icon with a bunch of squares called apps) 5. Find your settings (looks like a gear). 6. Once you get to your settings, there will be an option called “More Networks”, select that. Then on the next screen go to the “Mobile Networks”. Finally, go to the “Access Point Names”. 7. There is a Plus symbol on the top of the screen. Select that to add a new APN. 8. You can google your correct APN setting simply by searching: “ APN settings (enter provider here)” Example: Galaxy S6 APN setting t-mobile. 9. After that, restart the phone and it should be working fine! If there are any further issues, please contact us for additional instructions. Contact us Your satisfaction is our priority, If you are unsatisfied with our item or service, Please contact us through ebay message. We always reply to messages within 24 hours (off-duty at weekend). PLEASE DO NOT leave us a negative feedback without giving us an opportunity to offer a solution first.